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Customer Service Representative
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- Responsible for responding to Distributors, Manufacturer's Representatives, Architects, and End-Users via telephone, fax, or email.
- Additionally, process incoming written purchase orders for toilet partitions and enter customer orders daily into the company's Enterprise Resource Planning System (ERP), including order entry of quoted orders.
- Duties also involve handling purchase order changes, tracking scheduled ship dates, managing price and availability, tracing lost shipments, expediting orders, processing returns, addressing field complaints, and addressing technical or installation inquiries.
- Create Partition Layout drawings based on project requirements, specifications, and design criteria, utilizing Visio software.
- Understand the Four Level Defect Grading System and manufacturing quality escapes, gather necessary information from the customer, and decide on the best solution for the customer based on the findings and the situation.
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