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Customer Service Rep / Donor Management I
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Full-time
- At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development.
- This position is responsible for accurately obtaining required information from autologous, directed and Hemochromatosis donors via telecommunications, scheduling appointments for the organization, addressing any donor concerns, and correctly entering all necessary data pertinent to the medical procedure.
- Scan and fax paperwork to patient physicians to obtain clearance for autologous donors with medical problems to donate their blood for surgery and to obtain clearance to freeze autologous units for future use.
- Aid with donor advocacy by addressing donor concerns and tracking donor concerns into a computerized system.
- Ensures compliance of applicable regulatory requirements for source plasma.
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