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Customer Service Rep
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$15 an hour
- VETERINARY RECEPTIONIST Located in North Phoenix between I-17 & Cave Creek Rd. POSITION SUMMARY: The front desk receptionist schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team.
- Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.
- Document and enter the pet's history, requested services, and other pertinent information within the practice management software Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs.
- Refer the patient to the appropriate veterinary staff as needed Schedule client appointments and follow-up exams.
- Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling Assist outgoing clients by providing all necessary instructions, information, and invoices Dispense prescription items per the Veterinarian's instructions and sells retail products Responsible for cash management including accepting payments for products and services provided.
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