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Customer Service Market Manager - Eastern Region
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- Customer Service Market Manager - Eastern Region
- Creating Experiences that Customers Love, for Life. This is the singular purpose of Jaguar Land Rover and is built around a focus to always put thecustomer first.
- Jaguar Land Rovers global footprint means that people from a diverse array of backgrounds, from all over the world, are part of our family.
- The Customer Service Market Manager (CSMM) reports into the Regional Performance Manager (RPM) and works closely within the Retailer Customer Service Team to drive customer satisfaction and improve Retailer efficiency; throughout the Customer Service experience.
- Responsible for the implementation and embedding of programs and initiatives by reviewing key processes (e.g. diagnostic processes, quality checks, concern reporting, Field Service Actions, Warranty processes) and identifying opportunities to improve compliance and efficiency
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