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Customer Service Manager
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- Reporting to the Director of Supply Chain who reports to the General Manager of the Siding business, the SPG Customer Service Manager leads a team of Supervisors, Leads and Customer Account Specialists to ensure world-class service levels to our Siding customers.
- This position leads a customer service staff of over 20 employees in Malvern, PA. As a member of the Supply Chain team, he/she understands and utilizes all logistics systems and processes to effectively develop and deliver service programs to meet the complex needs of all distribution channels (2-step, 1-step, retail, contractor, lumber yard, customer direct).
- This position is responsible for Customer Service for all Lines of Business (CT Vinyl, Wolverine, Stone, MW, CI, NDX, CT Metal, Rise) manufactured by the 9 plants of the Siding Product Group network.
- The position is responsible to develop and implement service programs and policies by partnering with all levels and functions within the business groups, primarily the rest of the Supply Chain team (Planning and Transportation), Sales, Product Management and Plant Operations.
- This may include leading the discussions with key customer contacts to implement the use of technologies that can benefit the Customer Service function such as EDI ordering, Artificial Intelligence or Customer Portals.
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