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Customer Service Manager
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- Hi-Cone , a division of ITW, is a leading global supplier of ring carrier multi-packaging systems for the Alcohol & Non-Alcoholic Ready to Drink (NARTD) beverage markets, providing sustainable secondary packaging solutions to major Consumer Packaged Goods (CPG) companies.
- The Customer Service Manager is based on-site at Hi-Cone's Itasca Division headquarters.
- The Customer Service Manager is proficient in key areas of supply chain management including order management, working with supply chain and operations to ensure we have sufficient inventory/MRD (Market Rate of Demand) levels, meeting customer lead times and proactively resolving any gaps.
- The Customer Service Manager promotes an environment dedicated to exceeding customer expectations while at the same time fully aligned with the business, financial and operational objectives of the company.
- Work with the Sales team to create a regular cadence to review customers' forecasts, plant needs, promotional requirements and identify gaps to ensure we address them.
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