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Customer Service Manager
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- The Customer Service Manager is responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals.
- The Customer Service Manager directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business.
- The Customer Service Manager maintains standards of excellent customer service, delivering customer service with respect, dignity, and building loyalty to the Goodwill brand.
- Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
- Works to de-escalate customer situations while finding an appropriate solution; involves upper management as needed.
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