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Customer Service Manager
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Full-time
- Philadelphia Parks & Recreation's Urban Forestry Unit is responsible for planting and maintaining trees in the 10,200 acre park system, planting and maintaining the 117,000 street trees along city streets, responding to tree emergencies in parks and on city streets, and working with residents to develop and implement community-based forestry projects.
- They will also manage customer service staff to provide residents with fast, proactive, and accurate information about PPR's urban forestry efforts.
- Along with subordinate staff, answer phone calls and emails from residents and provide information about a wide range of urban forestry topics, including the status of street tree service requests, support for resolving tree-related disputes between residents, available resources and programs, and job/career and volunteer opportunities,
- Work with partners to develop collateral to inform community stakeholders in advance of public tree work and large capital and restoration projects impacting public trees,
- Support Urban Forestry staff in developing outreach and education materials for events and programs,
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