Upvote
Downvote
Customer Service Manager
Share Job
- Suggest Revision
$22 an hour
Full-time
- The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
- The CSM is also responsible for supervising, guiding, and directing other office staff and staff providing direct client services.
- Partners and communicates with all members of the client's circle of care which may include but is not limited to: Family members, assigned Power of Attorney/spokesperson, community partners and related agencies
- Identifies branch staffing needs, identifying quality candidates, and recruiting, screening, and selecting direct care staff based on Agency and external referrals
- Evaluates, supervises, trains, and provides feedback to Direct Care Staff to ensure quality care and service
Active Job
Updated TodaySimilar Job
Relevance
Active