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Customer Service Engineer RAPID
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Full-time
- Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
- Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
- Provides assistance to Installation Engineer in resolving problems.
- Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
- Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
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