G L Homes of Florida Corporation

Entering New homeowner files, calling to go over walk-thru items left over, entering those items.. Giving the H/O access to the warranty system and explaining the Warranty process.. Follow-up with sub-contractors to ensure all work tickets are being completed according to GL Homes' guidelines.. Administrative duties, including answering busy phones, filing, scanning, data processing, picking up messages, ER calls and returning all in a timely manner.. Experience working with residential builder, rental management or in similar field preferred but not required.

customer service coordinator

Job Description Position Summary: Assist in maintaining a high level of customer satisfaction through excellent phone etiquette. Support new homeowners during their warranty period; answering questions, assuring work is completed timely. Maintain a team-player attitude both with co-workers and sub-contractors. Key Duties and Responsibilities: * Entering New homeowner files, calling to go over walk-thru items left over, entering those items. Giving the H/O access to the warranty system and explaining the Warranty process. * Schedule service request reviews with superintendents for homeowners submitting new issues that cannot be direct dispatched. * Take the time to go over all open issues with homeowners, if requested. * Responsible to dispatch emergencies, when necessary. * Advise Management of any situation that requires immediate management involvement. * Follow-up with sub-contractors to ensure all work tickets are being completed according to GL Homes' guidelines. * Administrative duties, including answering busy phones, filing, scanning, data processing, picking up messages, ER calls and returning all in a timely manner. * Follow-up with billing and invoices to ensure the sub-contractors are being paid on a timely basis. * Other related duties and projects as assigned by management. Experience and Skills Required Experience: Education & Experience: * High School diploma required. * A minimum of 7 years pervious customer service experience required. (Call Center setting) * Experience working with residential builder, rental management or in similar field preferred but not required. Skills & Abilities: <ul><li>Interpersonal Skills - Must enjoy working with customers. Must maintain a professional and personable attitude at all times.</li><li>Customer Service - Must demonstrate excellent customer service skills. Maintain a friendly attitude and keep a smile at all times.</li><li>Capable of handling difficult clientele.</li><li>Must have strong administrative skills.</li><li>Good computer skills: must have experience using Excel at intermediate level.</li><li>Teamwork a must. Ability to establish rapport and develop good working relationships with all levels within and outside the organization. Always willing to help others by offering assistance.</li><li>Multi-tasking a must. Show initiative to meet deadlines and able work on several tasks simultaneously.</li><li>Must have good organizational, time management skills and follow-up skills</li></ul>

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