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Customer Service Center Systems Support Specialist
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$51,634 - $67,140
- Golden State Water Company is one of the largest investor-owned water utilities in the United States.
- Under the general supervision of the Customer Service Supervisor, the Customer Service Center Systems Support Specialist works in a support function to ensure the Customer Service Center’s call handling information is accurately captured and stored.
- This role requires a strong understanding of the department’s phone and recording system, ensuring the Customer Service Center’s goals for service level and customer satisfaction are achieved and upheld by maintaining call center system operations 365 days a year.
- Subsequently, the Customer Service Center Systems Support Specialist must be adept at trouble-shooting and providing timely resolutions to problems as they arise.
- Workforce Management Systems
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