Let Me Play

Once agreement with finance partner has been made, obtain a credit acceptance notice, arrange transport upon invoice and send all signed details to partner. Visually check the purchase order for costing purposes ensuring that discounts within SAP are accurate against those that have been agreed with the factories. Inspire ATA Ltd. is a not-for-profit social enterprise set up to make a difference.. We also arrange and quality assure the training through our partner apprenticeship training providers.. We operate nationally but we are based in Hammersmith & Fulham in London and have twice come runner up in their annual business awards for Best Social Enterprise or Charity (2016 and 2017).

customer service

**Customer Service Apprentice - Exeter, EX5**at LMP Group EX5 1FG An exciting new role has developed in within our organisation. Working closely with the team to ensure all day to day operations run smoothly by completing all administrative tasks in a timely manner. Our Customer Service apprenticeship programmes offer all the vital experience required to become an administrative asset in any company.**Apprenticeship summary*** **Working week**- Monday - Friday, times to be arranged. + Total hours per week: 33.00 * **Weekly wage**141.90* **Expected duration**14 months* **Apprenticeship level**Advanced Level Apprenticeship* **Positions**1 available **Vacancy description**As an apprentice the successful candidate will learn to complete the following:* Dealing with customer enquiries and complaints prior to escalation to the Sales Team. If unable to resolve promptly, collate all the information and pass to the relevant Sales person/distributor, keeping the customer informed on the progress at all times* Using the order control sheet make a proposal of equipment sale to finance partners, if not already done by the sales person to obtain costs to customer of the finance package. All details of proposals/acceptances to be copied to our finance department for recording* Once agreement with finance partner has been made, obtain a credit acceptance notice, arrange transport upon invoice and send all signed details to partner* Report KPIs and targets to Hamburg HQ and STILL UK Exec management team within required time frames* Using the MXA sheet and SAP order processing screen process orders of equipment received from the sales, national accounts and distributor teams and generate a purchase order on the relevant factory or supplier. Where applicable Residual Value (RV) list for trucks at the end of lease period to be obtained* Visually check the purchase order for costing purposes ensuring that discounts within SAP are accurate against those that have been agreed with the factories* Using SAP purchase order system, manually amend the purchase order to reflect written agreements with the factories and those agreed by Directors* Visually check order confirmation against order configuration and values against the order file (MXA sheet, battery and ancillary order etc) discussing details with relevant personnel at the factories/suppliers as appropriate to resolve any inaccuracies in the system, agreeing final prices and delivery date against customer requirements* Using equipment serial numbers etc on SAP and Access as a basis, visually examine the shipping documents from Urban Logistics for details of equipment being delivered, when and where* Ensure equipment is allocated to the correct stock location upon receipt/completion, using relevant stock movement function in SAP* Check the order file to establish whether attachments ordered with specific equipment are available and work is planned to fit these making sure the complete order is available for delivery**Requirements and prospects****Desired skills**As an apprentice, no specific experience will be required, however the following will beDesirable:* Experience from within the Forklift Truck Industry* Experience working within a sales administration role* Excellent written and oral communication skills* The ability to plan, organise and prioritise job responsibilities* The ability to work independently and in a team environment* Previous experience of building and developing strong customer relationships* Commercial mindset* Previous experience of SAP System* Good working knowledge of MS Windows, including Word, Excel, PowerPoint**Personal qualities*** Will be keen to learn and have a genuinely positive attitude, coupled with excellent attention to detail* Must demonstrate enthusiasm, drive and a thorough and attentive nature* A confident telephone manner and very good communication skills written and verbal* Good timekeeper* Honest and reliable**Desired qualifications*** 5 GCSEs at grades A*-C/9-4 or Level 2 equivalents including English and maths**Future prospects*** Possible permanent progression for the right applicant, with a salary in the region of 23,000 per annum**Things to consider*** All apprenticeships require an enhanced DBS check before the commencement of the role due to working with children* Please google the location prior to applying* Apprentices are paid for their normal working hours and training that's part of their apprenticeship The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-ratesYou will be employed by Inspire ATA but placed at Still Materials Handling for the duration of this apprenticeship.**About the employer****Employer**INSPIRE ATA LIMITED**Disability Confident**Employer is not registered as Disability Confident**Description**Inspire ATA Ltd. is a not-for-profit social enterprise set up to make a difference. We specialise in working with a wide range of clients (nationwide) that want to take on excellent Apprentices. We recruit and employ all of our Apprentices and then arrange amazing placements with our partners and clients whilst providing ongoing support. We also arrange and quality assure the training through our partner apprenticeship training providers.Our vision is to inspire ambition and widen horizons and this is something that is totally embedded in all that we do. Our ATA creates apprenticeship jobs and opportunities that otherwise wouldnt exist for people, allowing them to raise their aspirations. A lot of our work is with schools, so we love the fact that our Apprentices go on to inspire children of all ages. We inspire to inspire! We want to have a positive impact on society with the work we do, and we encourage individuals to be good citizens that contribute to the wider community. Our focus for 2020 is all around the development and wellbeing of our Apprentices you will often see us use the hashtag #LearnerFirst.We operate nationally but we are based in Hammersmith & Fulham in London and have twice come runner up in their annual business awards for Best Social Enterprise or Charity (2016 and 2017).**Address**Unit 4Jacks WayHill Barton Business ParkExeterEX5 1FG**Additional location information**You will be employed by Inspire ATA but placed at Still Materials Handling LTD for the duration of this apprenticeship.**Training****Training provider**Let Me Play Ltd**Contact*** Emily Ives* emily@inspire-ata.co.uk**Training to be provided*** Customer Service Specialist Level 3 Apprenticeship Standard**Apprenticeship standard**Customer Service Specialist

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