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Customer Service Agent
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- Technical phone support for field services, parts, and Remote Services (both Industrial and Turbine) requests from Customers; including answering calls, assessing caller needs, and determining corrective action.
- Parts sales, including meeting or exceeding yearly volume growth targets.
- Support part requests for: Switchgear, breakers, transformers, drives and motors.
- Center will not have access to the GE business unit instance of SFDC.
- Center will be the first point of contact for phone and email support to GE business unit external and internal Customers globally as well as the GE FT Wayne 800 number support, Salem Remote Diagnostic Support and Controls Connect 800 number support
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