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Customer Service Agent
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- Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.
- CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
- Running and printing shipments from WMS. Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders Checking all orders for special requests Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
- Customer Interfacing Activities Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
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