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Customer Operations Manager
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$26.84 - $72.84 an hour
Full-time
- Tallahassee is a vibrant City that is home to Florida’s state government, two major universities – Florida State University and Florida A&M University, as well as one of the largest community colleges in the state – Tallahassee Community College.
- In addition to the traditional services offered by a city, Tallahassee offers a full slate of services to its citizens including electric, gas, water, wastewater, stormwater, bus transportation and the Tallahassee International Airport.
- Tallahassee has one of the top parks and recreation departments in the country and was recently named an All-American City for the second time.
- Leads and guides one or more functional areas, including but not limited to the Utility Contact Center, Transportation Contact Center, Walk-In Unit, Commercial Utility Services Unit, Credit and Collections Unit, Utility Billing and Customer Programs Unit, Energy Services Unit, Quality Assurance & Quality Control, and Training Units ensuring their effective response to a diverse range of internal and external customer service requests.
- Serving as a bridge between frontline staff and senior management, the Customer Operations Manager ensures a unified effort in reaching the City of Tallahassee’s strategic goals of upholding high standards of service excellence.
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