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Customer Loyalty Representative
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$65,000 - $70,000 a year
Full-time
- Implement proactive strategies to mitigate customer churn by identifying at-risk accounts and developing tailored retention plans in partnership with the account sales team.
- Segment the renewal pools and adapt solutions for differentiated levels of servicing, outreach, and white glove support.
- Demonstrate a commitment to lifelong teaching and learning while supporting diversity, equity, and inclusion.
- Support Diversity, Equity, and Inclusion (DEI) initiatives.
- Demonstrate empathy and a strong customer-centric approach to ensure customer satisfaction and support growth.
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