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Customer Experience Strategist
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Full-time
- Taxpayer Experience Office, Community Engagement Office, Team 1 and Team 2
- Serves as senior project manager for the planning, development, coordination, and implementation of customer relations and taxpayer experience projects that impact multiple organizations and/or IRS locations.
- Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240
- The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time.
- Knowledge of modern user research tools, including analytic tools for data analysis.
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