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Customer Experience Representative
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Full-time
- Our mission is to engineer better boots and apparel for our country’s tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.
- From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we’re all about getting boots on the ground and building something real with the BRUNT crew.
- Engage with our customers across phone and email channels with the expectation of completing an average of 120 tickets per day (this is subject to increase or decrease based on demand).
- Social media-specific representatives will engage with our customers across all BRUNT social platforms with the expectation of at least 60 responses per hour (this is subject to increase or decrease based on demand).
- Meet or exceed department SLAs of 90% Customer Satisfaction Rating (CSAT), 24 hour response time, and efficiency thresholds of 120 tickets per day in phone and email and 60 responses per hour in Social channels.
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