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Customer Experience Manager
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- CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly.
- At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associate performance through the ongoing performance management and talent planning discussions.
- 50% - Manager on Duty - Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations.
- Lead store kickoff meeting and walk each department to ensure store readiness.
- Review current and upcoming events and ads to determine if any action is required, partner with appropriate DS or ASM as required.
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