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Customer Experience Advocate - Part Time
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Part-time
- Under the general supervision of the Customer Experience Manager, the Customer Experience Advocate Tier 1 will be responsible for the direct interface with customers and support personnel.
- You will administer databases such as but not limited to telecom billing software Rev.io, Salesforce Internet Support Tools and Ticketing system.
- Will be responsible for answering 40-50 calls in an 8 hour shift, working trouble tickets, entering customer information into the billing system, scheduling new customers, and answering general billing questions.
- After 6 months to 1 year in the role, this position may include participation in a one week on-call rotation for after-hours outage support every 5 to 6 weeks, with additional on-call pay.
- Customer Support: Provide timely and accurate responses to customer inquiries, issues, and complaints via phone, email, chat, or other communication channels.
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