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Customer Experience Advisor
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- Answer or initiate customer calls, chats, emails, social, and other digital platforms based on the communication etiquette set by the Customer Experience Manager, in order to promote Alens products and services.
- Use ZenDesk/Netsuite as the CRM tool for case and order logging, while following order processing & data acquisition processes.
- 1-2 years of experience in an inbound or outbound call center
- Vice President of Digital Strategy & Customer Experience
- User Experience Designer
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