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Customer Engagement Analyst
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Full-time
- Strong interpersonal skills, team-oriented mindset with a customer-centric approach.
- Create and customize reports for customers based on the asset’s overall performance including maintenance expense & forecast, program events, and utilization.
- Assist with total cost to serve analysis for customer renewal cycles of assets.
- Develop scalable reporting for business reviews with customers that clearly demonstrate trends highlighting areas of risk mitigation and value creation.
- Proficient in Microsoft Excel with experience in creating and editing spreadsheets, utilizing pivot tables, manipulating and analyzing data, and creating complex formulas and charts.
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