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Customer Care / Technical Support Representative
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- We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.
- Be a key member of the team delivering industry leading customer care and technical support for ZEISS Consumer Products.
- Present and available to answer customer phone calls, advising customers on sending product for repair, the repair process, warranty coverage, exchanges, technical support, and any other customer queries
- Coordinate customer activities with the other consumer products teams, keeping the Customer Care Manager aware of potential problems and escalations.
- Provide exceptional technical support to consumers for the entire catalog of ZEISS sports optics products.
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