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Customer Care Specialist - Call Center
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- A Customer Care Specialist in the SERVPRO National Call Center is responsible for identifying, capturing, and delivering revenue generating residential and commercial opportunities connecting customers to qualified SERVPRO Franchisees throughout the nation (including parts of Canada).
- The SERVPRO National Call Center is a 24/7 environment; therefore, Customer Service Representatives are expected to maintain flexibility with respect to working overtime and holidays, especially during storm-related weather events.
- Answers all incoming phone calls and aids representing SERVPRO Franchise community.
- Manages inbound and outbound phone calls based on established statistical performance goals for Department.
- Assists the Incident Alert Center (IAC) by monitoring multiple alert sources and researching and dispatching commercial chase lead opportunities per IAC standard operating procedures.
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