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Customer Care Specialist
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Full-time
- Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands.
- Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Skilled in verbal and written communication regardless of channel (phone, chat, email, text, social media, etc.)
- Under general supervision, receives inbound calls, email, or chats regarding Aflac products and services; provides thorough and accurate responses to policy-holder or field force inquiries regarding policy or claim issues for Aflac products and services
- Maintains a position of trust and responsibility by keeping all customer information confidential; follows Aflac Insurance’s Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times; maintains knowledge of Aflac's policies and procedures, and takes responsibility for keeping up-to-date with changes
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