Quadient

The customer care representative is the primary point of contact for internal customers and external partners.. In addition to researching and responding to customer inquiries, the customer care representative supports business needs through working with internal customers and reporting.. Enter, review, modify, and process orders in SAP ERP. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters.

customer care representative

The customer care representative is the primary point of contact for internal customers and external partners. In addition to researching and responding to customer inquiries, the customer care representative supports business needs through working with internal customers and reporting. *Quadient is located 10 minutes south of Collierville. Our facility is at the junction of MS-302, I-269, and US-72. Essential Duties/Responsibilities •Compile, analyze, maintain, and distribute reports •Address, research, and resolve customer issues •Process down part requests •Expedite and trace shipments •Monitor and research open orders •Provide pricing and lead times to customer •Troubleshoot interface issues between ERP systems •Enter, review, modify, and process orders in SAP ERP •Investigate refused returns •Additional duties as assigned Required Skills & Experience •Analytical, data compilation, and problem solving skills •Outstanding follow-up and follow-through abilities •Detail oriented with excellent organizational skills •Ability to work independently and as a team with minimal supervision •Intermediate knowledge of MS Office Excel, Word, and Outlook •Ability to multi-task in a fast-paced environment and within time constraints •Excellent verbal and written communications, with the ability to formulate professional emails free of spelling and grammatical errors •Ability to interact with customers, peers, and executive management in a professional manner •1+ years of customer service experience •High school diploma This position has an hourly pay range of: $14.62-$21.92 Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed. Our Benefits Overview: <ul><li>Company subsidized Medical, Dental, and Vision Insurance</li><li>401(k) Retirement Plan with Strong Company Match</li><li>Life & Disability Insurance - Company Sponsored</li><li>Paid Vacation, Sick Leave and 12 Company Holidays</li><li>Career & Leadership Development</li><li>Tuition Reimbursement Program</li><li>Company Sponsored Groups</li></ul> About Quadient: At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That's right, almost 100 years!). We are the driving force behind the world's most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world's most meaningful customer experiences. Because connections matter! We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together. The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes. Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law. If you need assistance with the application process, please email us at US.LOA.Accomodations@quadient.com.

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