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Customer Care Representative - Omnichannel
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$29,750 - $46,750 a year
Full-time
- That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
- The position of Customer Care Representative - Omnichannel, delivers effortless, personalized, and profitable customer experiences in a contact center environment using various inbound interaction types.
- Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling.
- Effectively manages customer interactions including inbound calls and email communications.
- Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborate with other departments to identify and address the customers stated and unstated product & service needs.
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