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Customer Care Coordinator
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- Customer Care Coordinator
- The Customer Care Coordinator maintains the highest level of knowledge regarding all Ingram policies, services and procedures and for imparting any of this information upon request to any associate.
- The Customer Care Coordinator exercises independent judgment to routinely make decisions within the overall objectives set by management.
- Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingrams business helps publishers discover more ways to sell content in markets across the globe.
- Makes appropriate decisions when submitting credit adjustments up to $500 on products and up to $500 on freight to resolve discrepancies.
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