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Customer Advocate (Contact Center)
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$40,000 - $50,000 a year
Full-time
- As a Customer Advocate, you will make connections with our customers to foster brand loyalty as you handle inbound phone calls.
- Works to resolve vehicle problems (warranty and non-warranty related) and retailer issues that benefit the customer and the company.
- Acts as advisor to consumer and retailer in resolving consumer inquiries regarding Subaru of America (SOA), its products, and retailers.
- Must be available to work flexible hours in accordance with the Customer Advocacy Department phone schedules.
- Contact Center is opened Mondays through Thursdays from 8:00 am to 7:30 pm ET and Fridays from 8:30 am to 5:00 pm ET. WORK ENVIRONMENT: Hybrid Role - Remote work 2 days per week (after 6 months) (Wednesdays & Fridays) PRIMARY RESPONSIBILITIES
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