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Customer Account Specialist - Distribution
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Full-time
- The Customer Account Specialist will own the order management life cycle through the value chain and lead professional, solution-oriented communication with both internal and external business partners.
- Responsible for end-to-end Distribution customer order management of Hirose products via our ERP system for assigned customers from receipt through delivery to customer warehouses and/or manufacturing locations, ensuring the highest level of customer service.
- Partner with Global Supply Chain Management team to ensure on-time delivery to the customer.
- Responsible for identifying, resolving, and communicating order level issues including but not limited to product fulfillment, on time delivery, push in/out, allocations and quality holds using available system tools and established processes.
- Responsible for ownership of KPI's - understanding, tracking and monitoring Hirose’s performance against them and working with key stakeholders and cross functional partners to develop action plans for improvement; KPIs include but not limited to On Time Delivery and E-mail Response time.
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