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CRM Customer Transformation Leader
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- This may include working to translate strategies into plans, guide them on how to leverage new technology and analytics to propel growth, react to new market trends and consumer behaviors, redefine their ways of working, and develop the capabilities needed for their next phase of growth - all while being an advocate for customer-centric change.
- You are vital in connecting the dots across different functional and technical groups to achieve business goals as a unified organization.
- Craft and deliver quality solutions in business transformation areas, including operating and governance models, organizational design, capability development, product transformation, agile transformation, change strategy, and cultural transformation
- Experience designing business processes, decision-making, and interactions that drive business strategy and outcomes in marketing, sales, e-commerce, and quote to cash
- Proven experience in large-scale, complex business transformation and/or technology adoption efforts across front-end (CRM, CPQ, CLM) or back-end (AR, Billing & Invoicing, Order Management ERP)
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