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Credit Assistance Specialist - Consumer Card - 2nd Shift
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Full-time
- The role is performed in an operational environment (primarily call center or chat) and handles primarily outbound calls for a single product at any stage of delinquency or risk, including Pre-Charge Off and Recovery.
- The role leverages strong problem solving skills and executes through exceptional customer service and empathy while meeting both Bank of America and client needs.
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
- Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct
- Works an established list of accounts on an automated collections system, auto-dialer and/or manual calling and is responsible for the mitigation of losses
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