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Coordinator for Field Service Operations
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Full-time
- Perform frequent check-ins with the FSE's to review the status of open work orders and what their upcoming schedule looks like.
- Generate and send billable service quotes to customers, following up and checking on status of the quote
- Monitor FSE work order queues to make sure work orders are being updated and closed in a timely manner.
- Review time sheet entries and parts used on the work orders, making sure automation correctly assigned billable or covered status to each.
- If any billable parts, confirm pricing has been added for said parts so they are accurately priced on invoices to customers.
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