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Continuous Process Improvement Delivery Lead
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- Job DescriptionJob DescriptionContinuous Process Improvement Delivery Lead 1301254 A leading podcast and audiobook company is seeking a Continuous Process Improvement (CPI) Delivery Lead. The successful candidate will be responsible for delivering process optimization solutions primarily within Customer Care, but also across our company as needed.
- The ideal candidate is a passionate teacher of Lean & Six Sigma (LSS) leadership, has a proven ability to positively influence a culture of continuous process improvement (CPI), and most importantly, has a proven track record of successfully implementing sustainable improvements that realize measurable business value.
- Execute CI programs by applying LSS tools such as DMAIC, Gemba, Kaizen, A3 thinking, Control Charts, Value Stream Mapping, 5S, Root Cause Analysis, Error Proofing, Visual Management, Poke-Yoke, and others.
- Responsible for disseminating LSS leadership (including facilitating Lean workshops), developing and coaching CPI concepts and change management capabilities, and cultivating a CPI culture at our company.
- Continuous Process Improvement Delivery Lead Qualifications: 5+ years of documented world-class LSS experience and hands-on track record of implementing successful process improvements, including the proven application of tools stated above.
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