Wells Fargo

Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business. and workflow and collaboration tools, such as Confluence, Jira and Jira Align. Experience with various contact center solutions, preferably Verint, Five9, and Intradiem. At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

portfolio coordinator

About This Role Wells Fargo is seeking a Contact Center Transformation Workforce Optimization and Reporting, Data, and Analytics Portfolio Coordinator (Senior Business Execution Consultant) within our Contact Center product teams. Role is required to support ongoing product management functions across legacy and CCaaS environments. This role will support both the overall Workforce Optimization and Reporting, Data, and Analytics product management activities including, but not limited to, Delivery coordinator activities across multiple product areas (L2) to facilitate product delivery. Working across multiple L2 teams of teams, they support the Product Area in delivering value by connecting the right people and planning aspects of testing and release needs. Additionally, role will support the compiling and preparing of requirements documentation, generating use cases and user stories to support design and testing work, documenting and analyzing current state processes and providing ongoing support for enhancement initiatives as prioritized by leadership. Learn more about the career areas and lines of business at wellsfargojobs.com . In This Role, You Will <ul><li>Act as POC for all intake items for our product areas - Reviews all incoming items, determines high level scope, where it belongs, who needs to be involved. Works with other intake resources to facilitate questionnaires and follow up discussions. Works with requestors to get required information for prioritization.</li><li>Partner with the product manager to support product delivery with an Agile and product mindset.</li><li>Supporting product manager and product team in connecting the activities needed to bring the product from ideation to market.</li><li>Partner with the product teams and transformation leadership to develop, lead and implement the communication and training strategies.</li><li>Actively owning the prioritization of a clearly understood product area backlog aligned to product area vision and goal</li><li>Contribute insights and information regarding outside impacts to the product manager in preparation for product ceremonies.</li><li>Supporting delivery coordinators and actively partnering with them to enable product areas within the product.</li><li>Partners with other with other L2/L3 leads to distribute and organize work that may not primarily reside with us, but we are affected by it.</li><li>Identifies and resolves sequencing and prioritization conflicts across products, partnering with the Product Architect. </li><li>Engage customers and stakeholders to inform decision making throughout the product lifecycle to improve the product delivery.</li><li>Removes impediments to achieve the customer and business outcomes for the product. </li><li>Capturing and refining requirements / user stories, including business readiness stories, ensuring acceptance criteria is clearly understood by the team.</li><li>Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives as part of the Contact Center Transformation team</li><li>Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations</li><li>Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business</li><li>Work independently to make recommendations for support function by providing support and leadership</li><li>Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience</li><li>Collaborate and consult with team leaders in developing project plans, policies and procedures</li><li>Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners </li></ul>Required Qualifications: <ul><li>4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education </li></ul>Desired Qualifications: <ul><li>Experience with product management and Agile processes</li><li>Experience with user stories and user acceptance testing</li><li>Experience with Agile practices and frameworks (e.g., Kanban, Scrum, etc.) and workflow and collaboration tools, such as Confluence, Jira and Jira Align</li><li>Experience with contact center operations and cloud migration</li><li>Experience with workforce management and integrations in a contact center environment</li><li>Experience in project management with multiple distributed stakeholders</li><li>Experience capturing business requirements</li><li>Experience with various contact center solutions, preferably Verint, Five9, and Intradiem </li></ul>Job Expectations: <ul><li>Ability to work on-site at one of the posted work locations </li></ul>Posting Locations: <ul><li>Charlotte, North Carolina</li><li>Minneapolis, Minnesota</li><li>West Des Moines, Iowa</li><li>Dallas, Texas</li><li>San Antonio, Texas</li><li>Chandler, Arizona </li></ul>Posting End Date: 20 Mar 2024 <ul><li>Job posting may come down early due to volume of applicants. </li></ul>We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Reference Number R-339777-6

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