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Contact Center - Lead Member Services Representative
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$25 - $30 an hour
Full-time
- Join our Member Services Team as a Lead Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work!
- As a Contact Center MSR your primary responsibility is to provide high quality service to Credit Union members by advising and guiding them in decisions regarding Credit Union products and services such as loans, deposit accounts, on-line banking, and more.
- Must maximize penetration of all Credit Union products and services in a professional, courteous and helpful manner.
- Secure membership by providing over the phone assistance and resolve issues, and questions in the Contact Center
- Assists members with Member Telephone Service, Live chat, Online banking, debit/credit card issues and secured messaging
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