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Consumer Call Center Specialist (FT) Hybrid Remote
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- Consumer Call Center Specialist (FT) Hybrid Remote
- The Consumer Call Center serves as a central resource for our patients, community members, and healthcare providers for complete and excellent customer service with any questions, concerns, or needs specific to Ballad Health and the communities we serve.
- The Customer Service Specialist will showcase professionalism and compassion in listening and effectively communicating the values and healthcare services provided by Ballad Health.
- Serves as a member of the inside sales team for Ballad Health, providing real time assistance for community members, patients, and referral sources with accessing medical records, identifying/connecting to services and subspecialists, troubleshooting issues, responding to various inquiries, and overall guidance for the caller in navigating through the healthcare experience
- Manages customer requests and inquiries received as inbound calls, department voicemails, live chat messages, and CRM entries in a timely manner with accurate and most up to date information
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