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Concierge Customer Service Representative
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- As a Concierge Customer Service Representative working onsite in Melbourne, FL , you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
- The Jaguar Land Rover Concierge (JLR Concierge) is the Subject Matter Expert (SME) for all customer inquiries/questions regarding the automotive purchase of Jaguar and Land Rover vehicles.
- The goal of a JLR Concierge is to enhance the customer experience and increase Jaguar Land Rover Brand Loyalty and Recognition by proactively promoting Jaguar & Land Rover products and services from pre-sales through purchase.
- The JLR Concierge will provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer).
- Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt out/privacy preferences (including, not limited to, subscription and marketing inquiries).
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