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Full-time
- To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory).
- Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents’ and family members’ concerns and complaints and immediately making department managers aware).
- Answers questions regarding local stores, attractions and services.
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