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Computer Support Associate
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- management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
- TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
- Knowledge of computing and networking concepts and fundamentals-Experience with AV/Conference Room support is required
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
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