Upvote
Downvote
Communications Center Agent II - Cavalier Resort
Share Job
- Suggest Revision
- The heartbeat for the hotel, the Communications Agent is responsible for courteous and responsive interaction over the phone or chat with guests, future guests, and internal departments, showing a genuine sense of interest and concern.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns while utilizing Gold Key|PHR standards.
- Share knowledge of the resort complex to include property amenities, outlet themes, menus and hours and answers to commonly asked questions.
- Answer basic guest questions regarding the greater Virginia Beach resort area with local concierge knowledge
- Ensure Guest Satisfaction through best communication practices by taking accurate guest requests, answering all inquiries in connection with hotel services, placing timely work orders and prompt response calls, and completing courtesy call backs.
Active Job
Updated TodaySimilar Job
Relevance
Active