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Commercial Direct Bill Customer Service Representative
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Full-time
- Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
- Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis
- Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
- Experience in a high-volume contact center with a strong focus on superior service is a plus!
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