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Clinic Manager
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- This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, collaborating with State Directors to determine staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours.
- The Clinic Manager will also act as a leader of BTs by coordinating training and compliance needs, and completing disciplinary action up to and including termination, and completing the offboarding process.
- The Clinic Manager’s responsibilities fall into five main categories: Customer Service, BT Satisfaction, Center Appearance/Maintenance, Scheduling, and HR/Compliance.
- Track all daily operations metrics and report to the State Director.
- Report clinic needs to State Director, including intake pipeline, tech pipeline, marketing needs, and all other operations aspects.
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