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Client Services Director
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- The Client Services Director is involved in all aspects of the flight department.
- During the onboarding of a new account, the CSD acts as a project manager as well as the recruiter for new employees.
- The CSD is responsible for proficient communication between the crew and all internal departments to ensure a high level of service to the client.
- Field and respond to client questions to include but not limited to operations, maintenance, insurance claims, and invoicing issues.
- Build relationships with FBO managers, develop knowledge of which airports have hangar availability.
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