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Client Service Specialist
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$45,000 - $50,000 a year
Full-time
- The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company.
- They share customers' detailed requirements including design, print, binding and mailing of projects with the various teams within our company, as well as outside vendors, who produce their jobs.
- In addition, the Client Service Specialist is responsible for procuring outside services; performing print layouts for client; facilitating informative meetings to share requirements internally; and working with Sales to coordinate client meetings as appropriate.
- Communicate with Account Executive, Client Service Teammates, and clients about job statuses
- Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is needed
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