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Client Service Rep
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- Consistently greets callers using a Wisconsin Diagnostic Laboratories approved greeting and greeting and offering name in a clear and pleasant tone.
- Recognizes calls/situations that require a LTC leader or Medical Technologist and seeks assistance as appropriate.
- Maintains a monthly average speed of answer (ASA) of<20 seconds during shifts worked as measured by N-Focus report.
- ccurately verifies and corrects discrepancies between lab fax requisitions, the Standing Order database, and the Cerner computer patient information systems for order entry changes and patient registration updates alerting LTC leader of discrepancies for verification and correction, as well as other complex problems.
- Re-prints requisitions showing documented testing that has been added as well as ICD-10 information.
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