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Client Service Manager - I
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- Under the general direction of the Associate Director, the Client Service Manager-I serves as the department's primary management contact person for both clients (applicants) and Agencies concerning the Disability Determination Process.
- The Client Service Manager-I acts as a liaison and facilitator between the above interested parties and Disability Evaluation Service (DES) Staff with regard to research and resolution of inquiries, problems and complaints and then enacting timely and satisfactory response and resolution.
- Internally to identify and work with appropriate management staff to ensure regulatory and process requirements relative to Executive Office of Health Human Services (EOHHS) MassHealth and Department of Transitional Assistance (TAO) regulations and practice.
- Serve as key contact between DES and the local/regional Transitional Assistance and MassHealth Enrollment Center office's as well as EOHHS External Affairs Division.
- Serve as DES key resource and authority regarding all benefit/program eligibility issues as they relate to EOHHS M21 and MMIS data base systems.
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