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Client Experience Director
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- represent each US Wealth Management market on behalf of the Client Experience Organization providing the local lens on all service-related pain-points and opportunities
- drive consistent communication and education across Market Leadership teams and the WM USA Client Experience Organization while acting as an intermediary between the Field and Home Office internal aligned partners.
- partner with Home Office Wealth Management USA internal teams to navigate and drive proactive resolution of client service issues and oversee escalations from within the market with timeliness, transparency and efficiency while driving consistent communication across key stakeholders and providing thought leadership for key issues and trends.
- act as an ambassador for the WMA USA Client Experience organization to drive empowerment, ownership and accountability and a service culture that puts the client at the center of how we operate to transform our client experience
- partner with Client Experience Directors across other geographical markets within Wealth Management USA to drive synergies and alignment in key governance forums to build relationships and share client experience servicing best practices
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