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Client Engagement Specialist
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- The Client Engagement Specialist, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical, Dental, Behavioral Health, and Case Management, following standard agency scripts and procedures.
- Furthermore, the CES Team serves as a support unit of the Client Engagement Services department; consequently, equally responsible for the processing of insurance eligibility for all Care Resource patients prior to schedule appointments and whenever applicable based on need.
- The Client Engagement Specialist will organize patients appointments, schedule procedures, and coordinate office visits according to physicians and patient's availability.
- Makes sure, if needed, to verify all Commercial insurances, Medicare, Medicaid, and Ryan White for eligibility and benefits for future scheduled appointments, as well as, same day and walk-ins whenever applicable and based on need.
- Ensures that FQHC patients have proof of income on file before scheduling an appointment.
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